Terms of service

Last updated: 10 September 2026

By using https://byhartley.com you agree to these terms and to the Privacy policy, Shipping policy, Return policy and Payment policy.

Store information

Our business information

Store name: Hartley Co

Trading name: Hartley Co

Legal company name: Veridian Collective LLC

Company address: 20 S Santa Cruz Ave Ste 300, Los Gatos, California 95030-6830, United States

Warehouse / returns address: 20 S Santa Cruz Ave Ste 300, Los Gatos, California 95030-6830, United States

Email: support@byhartley.com

Phone: [SUPPORT_PHONE]

Website: https://byhartley.com

Customer service hours: Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.

Saturday and Sunday: Closed.

More ways to reach us: https://byhartley.com/pages/contact

Hartley Co is an online shop, not a walk-in store. Orders are packed at our fulfilment warehouse and delivered only in the United States.

Who may use the shop

You must be 18 or have a parent or guardian’s consent. You may not use the shop for unlawful purposes or to interfere with the site.

Products and prices

Descriptions, images, prices, taxes and available variants are shown on the product page and at checkout. Colours can differ between screens. We may correct genuine errors and contact you if an order is affected.

We sell to customers in the United States only.

Orders and payment

Submitting an order is an offer to buy. An order is accepted when we confirm it or dispatch it. We may refuse or cancel an order for unavailable stock, failed payment, suspected fraud, or a delivery address outside the United States. If we cancel, we refund any amount already taken.

Payment methods are listed in the Payment policy and on the checkout page. The methods shown at checkout are the ones available for that order.

Shipping and returns

Delivery estimates are in the Shipping policy. Return rules, who pays postage, and refund timing are in the Return policy. Nothing in these policies limits rights you have under applicable US consumer law, including California law where it applies.

Liability

Nothing in these terms excludes liability that cannot legally be excluded. Nothing in these policies limits rights you have under applicable US consumer law, including California law where it applies.

Governing law

These terms are governed by the laws of California, United States, without affecting any mandatory consumer protections that apply where you live.

Contact

Email: support@byhartley.com

Phone: [SUPPORT_PHONE]

Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.

Saturday and Sunday: Closed. We aim to reply within 1–2 business days.

Contact page: https://byhartley.com/pages/contact